FAQ

Frequently Asked Questions About Shopping and Shipping

In this section, we will address the most common questions our customers have regarding purchases and shipping. Being well-informed is essential for enjoying a satisfying shopping experience.

What Payment Methods Do You Accept?

We offer multiple payment options to facilitate your purchase. You can choose from the following:

• PayPal: A secure and quick option.
• Credit and Debit Cards: We accept Visa, MasterCard, and American Express.
• MercadoPago: A convenient and reliable alternative.
• Bank Transfers: You can make transfers directly from your bank.
• Cash Payments: Available at authorized locations like OXXO and 7-Eleven.

What Is the Cost of Shipping?

Shipping costs vary based on the total amount of your purchase and delivery location. This amount will be clearly displayed during the checkout process, just before you finalize your purchase, ensuring transparency regarding additional costs.

How Are Shipments Carried Out?

We collaborate with reputable courier companies to ensure that your order is delivered safely and efficiently. Our shipping partners include:

• DHL
• UPS
• FedEx
• Estafeta

These companies have excellent track records for package delivery and offer various shipping options to suit your needs.

Where Can I Receive My Order?

We ship across the entire country. No matter where you are in Mexico, you can receive your products at the comfort of your home or office.

How Long Does Delivery Take?

Delivery times depend on the shipping method you choose. Generally, orders are delivered within 3 to 5 business days after payment is confirmed, or within 5 to 7 bussiness days for international shipping. When selecting your shipping method, you will see an estimate of the delivery time.

What Is the Return Policy?

If you need to exchange a product, you can request it within 30 days after receiving your purchase. Be sure to keep the product in good condition and retain its original packaging to facilitate the process.

What If My Product Arrives Damaged?

If your order arrives damaged or in poor condition, please contact us immediately at [email protected]. Our team will be happy to assist you in resolving the situation.

Can I Request an Invoice for My Purchase?

Yes, all orders can be invoiced. If you need a CFDI invoice, please request it at checkout by providing your RFC and Business Name. If you forget to ask for it at the time of purchase, you can still request the invoice from our support team via WhatsApp or through our contact form within 72 hours of your purchase.

We hope this FAQ section has clarified your doubts. If you have more questions or need further assistance, please do not hesitate to reach out. We are here to help you enjoy an exceptional shopping experience!