Understanding Our Return Policy at Artemisa

At Artemisa, we pride ourselves on delivering high-quality products to our customers. However, we recognize that sometimes situations arise that necessitate the return of an item. To ensure a smooth shopping experience, we have outlined our return policy below. This policy is designed to provide clarity and ease for our customers when it comes to returning products.

Items Eligible for Return

• Defective Items Only: Returns are accepted solely for items that have manufacturing defects. We do not accept returns for reasons other than manufacturing defects. This policy helps us maintain our commitment to quality and customer satisfaction.

Return Timeframe

• 30-Day Return Window: Customers have a maximum of 30 days from the date of receipt to request a return. It is important to initiate the return process within this timeframe to ensure eligibility.

Specific Conditions for Selected Items

• Limited Applicability: Our return policy applies only to selected items. Before making a purchase, customers are encouraged to check the specific terms and conditions listed on the product page. This ensures that you are fully aware of the return eligibility of your chosen item.

Return Process

1. Initiating a Return: To start the return process, customers must contact our customer service team through the contact form available on our website. When reaching out, please provide your order information and a detailed description of the manufacturing defect.

2. Item Evaluation: After the return request is submitted, our team will evaluate the item to confirm the defect. This may involve submitting photographs of the item or returning the product physically, depending on the customer service team's instructions.

3. Return Approval: If the defect is confirmed, we will approve the return and provide detailed instructions on how to proceed with the return process.

Returning the Item

• Original Packaging Required: Customers are responsible for returning the item in its original packaging, along with all included accessories and documents. This helps us process the return efficiently.

• Shipping Costs: For international purchases (USA, Canada and WorldWide) the customer is responsible for the shipping costs associated with the return, which is set at $25 USD. However, for customers located in Mexico (Mexico City, Monterrey, and Guadalajara), there may be no shipping cost for returns, based on selected items or other agreements reached with customer service.

Refund Process

• Processing Refunds: Refunds will be processed once we have received and evaluated the returned item. Please note that the time it takes to process a refund may vary and is dependent on the original payment method used for the purchase.

Exceptions to the Return Policy

• Non-Acceptance of Certain Returns: We do not accept returns for items that have been damaged due to misuse, negligence, or normal wear and tear. It is essential to handle products with care to maintain their condition.

Acceptance of the Return Policy

By making a purchase from Artemisa, you acknowledge and agree to our return policy. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to our customer service team for assistance.

Conclusion

Thank you for choosing Artemisa. We are committed to providing you with the best shopping experience possible. Our return policy reflects our dedication to customer satisfaction and the quality of our products. If you need assistance or have inquiries about a return, our customer service team is here to help!